Community Cold Weather Response
The Guelph & Wellington Task Force for Poverty Elimination is working with The County of Wellington, The City of Guelph, Stepping Stone, Wyndham House, Royal City Mission, Guelph Public Libraries, Hope House, Chalmers, The Canadian Mental Health Association Waterloo Wellington, Guelph Police Service and Wellington County OPP again this year to develop Community Cold Weather Response Plans for Individuals Experiencing Homelessness in Guelph and Wellington County. These plans outline a protocol for the 2023/2024 cold weather season to support individuals experiencing homelessness to access and get to emergency shelters and warm-up locations in periods of cold weather.
Please note: The Poverty Task Force is also working with partners to develop a Wellington County specific response and infographic. The Wellington County Community Cold Weather Response Plan will be found below following the Guelph Response information once finalized.
Guelph Cold Weather Response Plan
If you are experiencing homelessness and would like to access shelter:
- If you are an adult (25 years+) or a family, please call: 226-821-3345
- If you are a youth (16-24 years), please call: 519-837-3892
If you see someone unsheltered outdoors in need of assistance (not an emergency), call:
- HERE 24/7: 1-844-437-3247
- Guelph Police Service non-emergency line: 519-824-1212
- If it is an emergency situation: Call 911
Warm-up Location Hours:
- 23 Gordon Emergency Shelter (23 Gordon Street, Guelph) – Overnight, 8:00pm-8:00am (7 days a week – intake done upon arrival)
- Youth Emergency Shelter (18 Norwich Street East, Guelph) – 24/7 (7 days a week)
- Youth Hub (133 Woolwich Street) – 9:00am-5:00pm (Mon-Fri, closed Sat & Sun)
- Royal City Mission (50 Quebec St.) – 12:00pm-7:00pm (Mon-Sun)
- Hope House (10 Cork Street East) – 9:00am-4:00pm (Mon-Wed, closed Fri-Sun)
- Chalmers Downtown (41 Macdonnell Street) – 10am-12pm (Mon – Tues, Friday, closed Sat-Sun)
- Chalmers West (577 Willow Rd) – 9 AM – 11 AM (Thurs)
- Guelph City Hall (1 Carden St.) – 8:30am-4:30pm (Mon-Fri, closed Sat & Sun)
- Please note: Guelph City Hall will be open on Sundays from 10am-4:00pm when extreme cold warnings are issued by Environment Canada. These warnings are issues when the temperature or wind chill is expected to reach -30°C for at least 2 hours.
- Guelph Main Branch Library (100 Norfolk St.) – 9:00am-9:00pm (Mon-Thurs), 9:00am-5:00pm (Fri & Sat), 1:00pm-5:00pm (Sun)
- Guelph Public Library West End Branch (21 Imperial Road South) – 9:00am-8:00pm (Mon-Thurs), 9:00am-9:00pm (Fri), 9:00am-5:00pm (Sat), 1:00pm-5:00pm (Sun)
- All other library locations (380 Eramosa Rd., 1 Starwood Dr., 650 Scottsdale Dr., 100-31 Farley Dr.) – 9:00am-8:00pm (Mon-Thurs), 9:00am – 5:00pm (Fri & Sat), 1:00pm – 5:00pm (Sun)
The following locations will be closed at the below times due to holiday hours (all other locations will remain open at the above times regardless of holidays):
- The Youth Hub, Hope House, Chalmers, and Guelph City Hall will be closed February 19th.
- The Guelph Public Libraries will close on February 19th.
No Cost Meal Programs:
- Royal City Mission runs Monday to Sunday and provides lunch at 12pm and dinner at 6pm.
- Your Downtown Guelph Friends provides lunch in front of 176 Wyndham Street North from 1:45pm-3:15pm on Fridays & Sundays
Please share this infographic widely. It will print as an 8.5 x 11 sheet: Guelph Cold Weather Response Infographic.
Wellington County Cold Weather Response Plan
If you are experiencing homelessness and would like to access shelter:
- If you are an adult (25 years+) or a family, please call: 226-821-3345
- If you are a youth (16-24 years), please call: 519-837-3892
If you see someone unsheltered outdoors in need of assistance (not an emergency), call:
- HERE 24/7: 1-844-437-3247
- Wellington County OPP non-emergency line: 1-888-310-1122
- If it is an emergency situation: Call 911
Warm-up Location Hours:
- Aboyne Library (552 Wellington Rd. 18) – 10:00AM – 8:00PM (Mon-Thurs), 10:00AM – 5:00PM (Fri-Sat), 1:00PM-5:00PM (Sunday)
- Arthur Library (110 Charles St. E) – 10:00AM-5:00PM Monday, 10:00AM-8:00PM (Tues-Thurs), 10:00AM-5:00PM (Fri-Sat), Closed Sunday
- Clifford Library (7 Brown St. N) – Closed Monday, 10:00AM-8:00PM (Tues), 2:00PM-8:00PM (Wed-Thurs), 10:00AM-5:00PM (Fri), 10:00AM-3:00PM (Sat), Closed Sunday
- Drayton Library (106 Wellington St. S) – 10:00AM – 5:00PM (Mon), 10:00AM-8:00PM (Tues-Thurs), 10:00am-5:00PM (Fri), 10:00AM-3:00PM (Sat), Closed Sunday
- Elora Library (144 Geddes St.) – 10:00AM-5:00PM (Mon), 10:00AM-8:00PM (Tues), 10:00AM-5:00PM (Wed), 10:00AM-8:00PM (Thurs), 10:00AM-5:00PM (Fri), 10:00AM-3:00PM (Sat), Closed Sunday
- Erin Library (14 Boland Dr.) – 10:00AM-8:00PM (Mon-Thurs), 10:00AM-5:00PM (Fri), 10:00AM-3:00PM (Sat), Closed Sunday
- Fergus Library (190 St. Andrew St. W) – 10:00AM-8:00PM (Mon-Thurs), 10:00AM-5:00PM (Fri-Sat), 1:00PM-5:00PM (Sun)
- Harriston Library (88 Mill St.) – 10:00AM-8:00PM (Mon-Tues), 1:00PM-8:00PM (Wed), 10:00AM-8:00PM (Thurs), 10:00AM-5:00PM (Fri), 10:00AM-3:00PM (Sat), Closed Sunday
- Hillsburgh Library (9 Station St.) – 1:00PM-5:00PM (Mon), 10:00AM-8:00PM (Tues-Thurs), 10:00AM-5:00PM (Fri), 10:00AM-3:00PM (Sat), Closed Sunday
- Marden Library (7368 Wellington Rd. 30 RR#5) – 10:00AM-5:00PM (Mon), 1:00PM-8:00PM (Tues), 10:00AM-8:00PM (Wed), 1:00PM-8:00PM (Thurs), 10:00AM-5:00PM (Fri), 10:00AM-3:00PM (Sat), Closed Sunday
- Mount Forest Library (118 Main St. N) – 10:00AM-5:00PM (Mon), 10:00AM-8:00PM (Tues), 10:00AM-5:00PM (Wed), 10:00AM-8:00PM (Thurs), 10:00AM-5:00PM (Fri), 10:00AM-3:00PM (Sat), Closed Sunday
- Palmerston Library (265 Bell St.) – 10AM – 5PM (Mon), 10:00AM-8:00PM (Tues-Thurs), 10:00AM-5:00PM (Fri), 10:00AM-3:00PM (Sat), Closed Sunday
- Puslinch Library (29 Brock Rd. S) – Closed Monday, 10:00AM-8:00PM (Tues-Thurs), 10:00AM-5:00PM (Fri), 10:00AM-3:00PM (Sat), Closed Sunday
- Rockwood Library (121 Rockmosa Dr.) – 10:00AM-8:00PM (Mon-Thurs), 10:00AM-5:00PM (Fri-Sat), Closed Sunday
Please share this infographic widely. It will print as an 8.5 x 11 sheet: County Cold Weather Response Infographic.